Yes, it is infected because you should not have a lump on your tongue at all please go to the doctor for it but it take up two weeks to heal up.

I never had it done but my niece have a tongue piercing and it take all most two weeks to heal up if you have one and it did not heal up then go to the doctor.

It should be a number on the back of your card down the bottom or go to there site on the internet in cancel it like that.