If you’re a customer and you receive a damaged item, a good retailer will usually have no concerns about offering you a refund. After all, it’s not your fault the product was damaged. However, it’s useful to
be able to identify what caused the problem - whether it was a manufacturing issue or a problem caused by shipment.
This is especially important for businesses to determine, as it will help you to identify which area of your supply chain is causing your losses. The best way to do this is to attach mishandling detection tools to your products before sending them. Tilt sensors and impact indicators can monitor for and detect mishandling. Once detected, they will be able to record this information on the device. For example, such tools might take the form of labels that will change colour if mishandled.
Once a shipment is recieved, you can check the devices to make sure they have been handled correctly. Once you’ve ruled out mishandling, it’s much easier to identify which part of your supply chain has caused the problem.
